Hilton Garden Inn Merrillville

My issue was not with the hotel. My issue was with booking.com and not reporting my information over to the hotel fast enough. Once I arrive to the hotel, they informed me that I did not have a booking from booking.com and I had to pay twice in order to get a hotel room. It was such an inconvenience.

The staff had customer service The hotel and room was nice and clean

The lady who checked us in... I believe her name was Nancy... went above ad beyond. She was so nice that everything else could have been terrible and we probably wouldn't have even noticed. But fortunately that wasn't the case. Breakfast, in particular was a rare treat. We made sure to talk to the chef after eating to let him know how much we'd enjoyed our meals... and to add a second tip to the jar. It was just that good!

The staff were friendly and accommodating. I was there for a long stay and they made me feel welcome. Facilities were clean and the food was tasty. I appreciated that they had laundry services.

Lobby felt welcoming even with construction in progress. Parking was convenient. Location felt serene since it wasn’t in major thoroughfare. Bathrooms were well designed and above grade quality.